Terms and Conditions
General Terms and Conditions
These terms and conditions govern your use of Flamez Casino services and establish the legal framework for all gaming activities conducted through our platform. By creating an account and using our services, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety.
The casino operates under strict European gaming regulations and maintains licenses from recognised gambling authorities. All gaming activities must comply with applicable laws in your jurisdiction, and players remain responsible for ensuring their participation is legal in their country of residence.
Account Registration and Verification
Account creation requires accurate personal information including full name, date of birth, address, and contact details. False or misleading information may result in account suspension and forfeiture of funds. Players must be at least 18 years old or the legal gambling age in their jurisdiction, whichever is higher.
Verification Requirements
| Document Type | Purpose | Processing Time |
|---|---|---|
| Government ID | Identity confirmation | 24-48 hours |
| Proof of Address | Residence verification | 24-48 hours |
| Payment Method | Financial security | 12-24 hours |
Account verification must be completed before first withdrawal requests can be processed. The casino reserves the right to request additional documentation at any time to ensure compliance with anti-money laundering regulations and player protection requirements.
Deposits and Withdrawals
Minimum deposit amounts vary by payment method but typically start at €10 for most options. Maximum deposit limits can be adjusted through customer support or account settings, subject to responsible gambling considerations and regulatory requirements.
Withdrawal processing times depend on the chosen method and account verification status. E-wallets typically process within 24 hours, while bank transfers may require 3-5 business days. The casino does not charge withdrawal fees, though payment providers may impose their own charges.
Bonus Terms and Wagering
All bonuses are subject to specific terms and conditions that must be met before withdrawal of bonus funds or associated winnings. Wagering requirements apply to bonus amounts and must be completed within specified timeframes to avoid forfeiture.
Restricted Activities
Certain betting patterns may void bonus eligibility, including but not limited to irregular play, minimal risk betting, and exploitation of software vulnerabilities. The casino monitors gameplay for compliance and reserves the right to confiscate bonus funds and winnings derived from prohibited activities.
Responsible Gambling
The casino provides comprehensive responsible gambling tools including deposit limits, loss limits, session time limits, and self-exclusion options. These tools can be accessed through account settings and take effect immediately upon activation.
Players experiencing gambling-related problems can contact support organisations including GamCare and Gamblers Anonymous for professional assistance. The casino also provides cooling-off periods and permanent self-exclusion options for players who need extended breaks from gambling activities.
Privacy and Data Protection
Personal information is collected and processed in accordance with European data protection regulations. Player data is used solely for account management, regulatory compliance, and service improvement purposes. Information is never sold to third parties for marketing purposes.
Dispute Resolution
Disputes should first be addressed through customer support channels. If resolution cannot be reached, players may escalate matters to the relevant gambling authority or approved alternative dispute resolution services. The casino commits to fair and timely resolution of all legitimate complaints.